Real Progress or Hyped Up PR Claims: Unveiling the Truth Behind Delivery Company Sustainability

Real Progress or Hyped Up PR Claims: Unveiling the Truth Behind Delivery Company Sustainability

Steve Evans
Tuesday, June 20, 2023

In recent years, the push for sustainability has snowballed into a global movement. Climate change demands urgent attention, and no industry is immune from scrutiny — not even the delivery sector. The rise of eco-conscious groups like Extinction Rebellion, the watershed moment that was COP26, and the revelation of cleaner urban environments during COVID-19 lockdowns, have thrust sustainability into the limelight.

In 2019, when I founded XeroE, an emissions-free courier service, the landscape was sparse. There were trailblazers such as Gnewt, with their electric vans, and Pedal Me's cargo bikes, but no company provided a comprehensive fleet of vans, cars, bikes, and cargo bikes for sustainable deliveries.

Fast forward to today, and it appears that delivery companies, regardless of size, are vying to showcase their green credentials. But is this commitment authentic, or is it a façade to capitalise on public sentiment? We embarked on an investigative journey to sift through the PR campaigns and evaluate the genuineness of these eco-initiatives.

Our findings paint a kaleidoscopic picture of delivery services and their varied approaches to sustainability. Some have made considerable headway, embracing electric vans and cargo bikes. Pioneers like Gnewt, Pedal Me, Zedify, and Pedal and Post continue to innovate.

However, a word of caution: read between the lines. Figures boasting sustainable fleets often only account for vehicles directly operated by these companies, neglecting the bulk of deliveries carried out by subcontractors using traditional vehicles.

Furthermore, legacy delivery companies are setting net-zero goals that are light years away. For genuine sustainable deliveries, the business community should pivot towards emergent, eco-driven delivery services like XeroE, Packfleet, and Hived.

The peril lies in blind trust in the grandiose claims of PR campaigns. Picture this: a customer awaits a 'green' delivery, but a diesel van appears. Trust shatters, and the company's other sustainable efforts are rendered meaningless.

This issue gains gravitas as large companies are mandated to disclose their emissions annually. If based on deceptive data from delivery services, are we teetering on the edge of an emissions scandal reminiscent of Volkswagen's? The potential fallout — reputational ruin and eroded public trust — is alarming.

To forge a sustainable path in the delivery industry, we must hold companies accountable for their green claims. It's imperative to meticulously examine their methodologies, supply chains, and subcontractor practices. Businesses should align themselves with verified sustainable delivery partners to honour their eco-commitments.

The burgeoning eco-consciousness among delivery services is heartening, but discernment is key. Rigorous scrutiny, insight into operational practices, and patronage of authentic sustainable alternatives are paramount. Let's not be seduced by hollow pledges. Instead, let's champion genuine strides and unwavering dedication to a greener tomorrow from the entire delivery industry.


7 - DHL
8 - DHL,mile%20delivery%20electrified%20by%202030
9 - DPD,ahead%20of%20the%20Paris%20Agreement
13 - TVS
14 - EVRI
15 - FEDEX
16 - EVRI
17 - MANGO
19 - UPS
21 - PAACK